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Questions & Answers

Your time with us

Feel at home. Just a very short time and our guests feel they have arrived - just like at home. That's one reason why they like to repeat their family holiday with us. Or stay longer than planned.


Even though individual rooms in the Meadow House are wheelchair-friendly, our house cannot be classified as barrier-free due to traditional structural conditions such as the cobblestones or individual steps in the restaurant, the farmhouse, the lobby and much more.

All-Inclusive Premium

Our All-Inclusive Premium always includes a rich and fresh breakfast, lunch and dinner buffet as well as homemade cake in the afternoon. All drinks, from soft drinks to numerous alcoholic beverages such as beer and wine from our beverage tap stations are also included. We only offer all-inclusive to all family members.
Please understand that it is not possible for us to review or deduct any unused services.
We offer our meals until the specified closing times (at least until 8:30 pm). In addition, you can serve yourselves at any time in our kitchens in the farmhouse and in the Meadow House.

Allergy sufferers and other diets

We are happy to cater for allergies and food intolerances as well as other dietary requirements and will prepare fresh meals for you accordingly. Please let us know before your arrival.

Arrival / Transfer

Between Hannover (45 km) in the south and Hamburg in the north (75km) in the Südheide, not far from Celle (15km).

To find us without detours - our address for your navigation system is:

Familotel Landhaus Averbeck
Hassel 3
29303 Bergen/Hassel

Coming from the north: from the A7, exit Soltau Süd.
Coming from the south: from the A7, exit Celle/Fuhrberg

The nearest railway station is in the beautiful town of Celle.

By plane
The nearest airport is Hanover. With us, service doesn't just start with check-in, but long before your arrival. Our reception team will always advise you on your ideal family flat so that no wishes remain unfulfilled. We are also happy to ensure a carefree arrival by organising a transfer for "car-free families" to and from your destination airport/railway station (for a fee).

If you would like us to organise a transfer for you, please let us know your reservation number and the following information:
Airport transfer: arrival & departure time as well as the corresponding flight numbers
Train station transfer: arrival & departure time as well as the corresponding tracks

Should this be desired, it is also possible to book the amount for your transfer on the hotel bill. Please understand that we can only offer this service if you spend your holiday with us without a car.

Booking and offer

As each of our rooms is individual, we will only guarantee you the offer price for 24 hours when making an offer. Please note that we cannot give an option on our room. After booking you will receive a written confirmation from us and we will ask you to pay a deposit of 20% within 7 days. For bookings for the following year, deposits are not due until the following year - you can find the date in the booking confirmation. We recommend that you take our travel cancellation insurance.

Baby equipment

We have a cot, bassinet, changing table, nappy bin, night light, crawling blanket, vaporiser, baby monitor, Baby-Björn, baby back carrier, pram, bouncer, baby bath, bathrobes, water wings, flannels and much more ready for you. Please bring your own nappies and swim nappies: Nappies and swim nappies. However, we can also provide you with the appropriate nappies in advance for a fee.

Baby care

We offer several hours of childcare a day and take your children into our care from the first day.
In order to ensure the ideal care key for your loved ones and a nice program according to individual needs, we ask for prior registration at the reception.

A babysitting service can be booked additionally and individually on request for € 35 per hour.

Baby menu

We always offer you a wide selection of jar food, powdered milk or porridge varieties. We do not work with any particular manufacturer. If you have any special requests, please let us know in advance. We will then make sure that your babies are properly fed on arrival. We are also happy to prepare fresh vegetable and fruit porridge for the little ones every day. Please ask our service staff in the restaurant.

Bank details

In order for us to be able to allocate your transfer directly, please make sure to note your family name in the "reason for transfer" field. Bank details Germany: Volksbank Südheide, IBAN DE 18 2579 1635 0010 3055 00, BIC GENODEF 1HMN

Booking rules

If you want to relax outside the holidays from Sunday to Thursday, you get a 10% discount. 15% discount for 7 nights arriving on Thursday or Sunday, or on Saturday during the holidays. The more consistent arrivals make it easier and quicker for your children to meet new friends and create many unforgettable childhood memories. The specific arrival days have the advantagethat it makes it easier and quicker for your children to meet new friends and create many unforgettable childhood memories.

You will always find available arrival days that differ from these in our booking calendar. If you prefer a different length of stay, check out our gap offers for a break of 2 nights or more throughout the year.

To the online booking

Check in / out

Our all-inclusive premium package begins on the day of arrival with coffee and cake from 3 pm and ends on the day of departure with breakfast at 10 am. As soon as you arrive, we will show you around the farm and have a short arrival talk with you to address your individual wishes - for a maximum relaxing family time.

In order to have enough time for a thorough cleaning for the next families, we would like to ask you to vacate your apartment by 10 am.

You would like to arrive earlier or stay a little longer with us? For this you have the following time slots, which you can request at our reception:

Arrival from 11 am / Departure until 2 pm:
€ 22 per adult, € 14 per child up to 16 years.
These packages include food & beverages in the restaurant, the use of the beverage stations in the farmhouse and paddock, as well as all facilities of our family offer on the farm. Room use is excluded from this.

Childcare / Childcare programme / Childcare hours

We offer a varied childcare programme for children from the first week of life. Depending on the age, your loved ones will be looked after from 0 to 3 and from 4 years of age.

Our handicraft and play programme is designed according to the age and, if possible, the wishes of the children. Our childminders lovingly look after your loved ones seven days a week for over 58 hours (i.e. from Sunday to Sunday) for different lengths of time.

Every day we offer supervised lunch and twice also a supervised dinner. The content of the children's programme varies according to the season and the age structure of the children. You will always find the current programme in our digital guest folder.

In our baby area with crèche, nappy-changing room and relaxation room, even the smallest children are in good hands.

During the holidays, we offer teen programmes. Children up to the age of 12 feel very comfortable in our house.

Children with special needs

As in many other Familotel establishments, it is also possible for us to accommodate children with physical or mental handicaps in our care.

For the sake of completeness, but to prevent disappointment, we would like to go into more detail about our possibilities:

Like most family hotels, our house is not barrier-free. (More on this under the point Accessibility.) Our child carers are also not qualified carers.

If neither of these is necessary or not so important for you, then there is the possibility of integrating a child with special needs into the care. However, if excursions are planned, e.g. to the forest, to the animals or sports activities, or activities that require age-appropriate development, then there are often inevitably restrictions and we can therefore give no guarantee that full integration will be possible.

We ask for your understanding that in such cases it may be that either care has to be provided in a younger age group or - if this is not offered at the same time - care is temporarily not possible for the child concerned.

If integration cannot take place, individual care can be arranged, but this is only possible for a separate fee.
The care of children with special needs can be refused in individual cases if we cannot guarantee sufficient care or our carers simply do not feel up to the task. For example, because it turns out on site that the child's handicap is more severe than previously assumed, or because special attention to the child is not possible due to the total number of children to be cared for.

Therefore, please be sure to contact us by phone before booking so that the requirements can be discussed in detail in advance and can be guaranteed during your stay.

Your well-being is important to us and we want you to be completely satisfied and in good hands when you choose a family time at Averbeck. Please bear in mind that we are not specialists in this field, but we will do everything possible to ensure that you have a wonderful holiday. you a wonderful holiday.

Cosmetics and massage

We offer you an extensive wellness and massage offer directly on our farm as well as physiotherapeutic treatments in cooperation with a selected practice 5 minutes by car from us. Enjoy yourselves while your little ones are lovingly cared for in our childcare center.

Our tip: Reserve your treatment with the desired date and time directly at the time of booking or well in advance of your arrival.

We always ask you to wear underwear during the treatment. Thank you very much.

Digital guest folder

With our digital guest folder you are ideally prepared before and during your stay with us. There you will find everything you need to know about your stay, such as our weekly programme, excursion destinations and what you can look forward to. It's best to save it on your home screen for direct access.

Dogs / Pets

Our main focus is on the children and they should be able to move freely with us. Therefore, bringing dogs in our house is no longer possible.


There are several golf courses not far from us. If you need help, please contact our colleagues at reception, who will be happy to help you.


The location of our farm in the middle of the Lüneburger Südheide is fantastic for a relaxing family time. However, we are a blank spot on the map when it comes to WLAN. We offer you free internet access via satellite on the entire hotel grounds. This is not comparable to wifi access in the (home) office, but a great solution for rural areas. Perfect for a relaxing time with the family instead of working on holiday.

Laundry service

We will gladly take care of the washing or dryer service for you for € 5.

Parking / Luggage service

Our car park can be used free of charge. You are welcome to drive your car to our courtyard to unload your luggage. Alternatively, we can bring your luggage directly to your room or from there back to your car. Please let us know at reception if we can help you.

Packing list

To make sure that everything has been thought of, we have put together a practical packing list for you to tick off. Pre-filled with the things we have ready for you and that you can conveniently leave at home. Simply download it here.

Payment methods

EC-Card, Mastercard, Visa, Cash, Bank transfer in advance


As a family hotel, we see ourselves as an absolute non-smoking hotel. Smoking is not permitted in any enclosed rooms or buildings. Please use our open areas for this purpose and leave them without leaving any traces. In the event of contraventions, we will charge cleaning costs as well as corresponding costs due to the impossibility of re-letting.

Swimming course

We offer swimming courses from the age of 5 and water familiarisation courses from the age of 3 months. You can find the exact times and costs here. Single days in the group cost € 20,- and a private lesson € 35,-. Children from the age of 4-5 can do their swimming badge, and we offer water familiarisation for babies from the age of 3 months. There is a maximum of 5 children per group. Registration closes on Sunday at 6pm. For the duration of the swimming course, swimming aids such as the "swimming trainer" will be provided free of charge. We kindly ask the other guests not to use the swimming pool during this time.

Travel Cancellation and Curtailment Protection

To avoid a rude awakening in the event of unforeseen circumstances, you are welcome to take out cancellation cover through our hotel. With your booking confirmation you will receive a link to the Allianz hotel cancellation insurance. This insurance must be taken out immediately after booking, within a maximum of 3 days.

Free cancellation is possible up to 60 days before departure.
For 59 - 30 days 20% of the package price is due.
For 29 - 22 days 50% of the package price is due.
For 21 - 0 days or in the event of cancellation of a trip, 80% of the package price is due.

Please understand that we will charge you a one-time handling fee of € 45 for cancellations.

What do I NOT have to bring?

You can leave the following items at home:

  • Bathrobes (children and adults) and bath towels
  • Baby monitor
  • Bottle warmer, kettle & steriliser
  • Cot & bouncer
  • High chair, bib
  • Cot & buggies (rain cover + footmuff)
  • Back carrier
  • Changing mat, nappy bucket
  • Baby bath
  • Night light
  • Bicycles for adults with trailer and child seat
  • Cycling maps

Please bring your children's personal belongings, such as nappies, children's bikes and helmets.


Due to the diverse facilities in the hotel (sauna and bathing area, wellness area, play area), your holiday is largely always weather-independent. Our children's club is outdoors and indoors with the children. Please be prepared for this in terms of clothing. Wellingtons are also good for the parents. Don't forget, you are on a farm!

Additional questions

If you have a question that is not answered here, just ask us directly by phone on +49 5054-249 or by e-mail to: