Questions & Answers

Your time with us

Feel at home. Just a very short time and our guests feel they have arrived - just like at home. That's one reason why they like to repeat their family holiday with us. Or stay longer than planned.


Even though individual rooms in the Meadow House are wheelchair-friendly, our house cannot be classified as barrier-free due to traditional structural conditions such as the cobblestones or individual steps in the restaurant, the farmhouse, the lobby and much more.

All-Inclusive Premium

Our All-Inclusive Premium always includes a rich and fresh breakfast, lunch and dinner buffet as well as homemade cake in the afternoon. All drinks, from soft drinks to numerous alcoholic beverages such as beer and wine from our beverage tap stations are also included. We only offer all-inclusive to all family members.
Please understand that it is not possible for us to review or deduct any unused services.
We offer our meals until the specified closing times (at least until 10:30 pm). In addition, you can serve yourselves at any time in our kitchens in the farmhouse and in the Meadow House.

Allergy sufferers and other diets

We are happy to cater for allergies and food intolerances as well as other dietary requirements and will prepare fresh meals for you accordingly. Please let us know before your arrival.

Arrival / Transfer

Between Hannover (45 km) in the south and Hamburg in the north (75km) in the Südheide, not far from Celle (15km).

To find us without detours - our address for your navigation system is:

Familotel Landhaus Averbeck
Hassel 3
29303 Bergen/Hassel

Coming from the north: from the A7, exit Soltau Süd.
Coming from the south: from the A7, exit Celle/Fuhrberg

The nearest railway station is in the beautiful town of Celle.

By plane
The nearest airport is Hanover. With us, service doesn't just start with check-in, but long before your arrival. Our reception team will always advise you on your ideal family flat so that no wishes remain unfulfilled. We are also happy to ensure a carefree arrival by organising a transfer for "car-free families" to and from your destination airport/railway station (for a fee).

If you would like us to organise a transfer for you, please let us know your reservation number and the following information:
Airport transfer: arrival & departure time as well as the corresponding flight numbers
Train station transfer: arrival & departure time as well as the corresponding tracks

Should this be desired, it is also possible to book the amount for your transfer on the hotel bill. Please understand that we can only offer this service if you spend your holiday with us without a car.

Booking and offer

As each of our rooms is individual, we will only guarantee you the offer price for 24 hours when making an offer. Please note that we cannot give an option on our room. After booking you will receive a written confirmation from us and we will ask you to pay a deposit of 20% within 7 days. For bookings for the following year, deposits are not due until the following year - you can find the date in the booking confirmation. We recommend that you take our travel cancellation insurance.

Baby equipment

We have a cot, bassinet, changing table, nappy bin, night light, crawling blanket, vaporiser, baby monitor, Baby-Björn, baby back carrier, pram, bouncer, baby bath, bathrobes, water wings, flannels and much more ready for you. Please bring your own nappies and swim nappies: Nappies and swim nappies. However, we can also provide you with the appropriate nappies in advance for a fee.

Baby care

We offer up to 42 hours of childcare per week, seven days a week, parallel to the times of the older children. We take care of your children from day one. Additional babysitting services can be booked individually on request for € 35 per hour.

Baby menu

We always offer you a wide selection of jar food, powdered milk or porridge varieties. We do not work with any particular manufacturer. If you have any special requests, please let us know in advance. We will then make sure that your babies are properly fed on arrival. We are also happy to prepare fresh vegetable and fruit porridge for the little ones every day. Please ask our service staff in the restaurant.

Bank details

In order for us to be able to allocate your transfer directly, please make sure to note your family name in the "reason for transfer" field. Bank details Germany: Volksbank Südheide, IBAN DE 18 2579 1635 0010 3055 00, BIC GENODEF 1HMN

Booking rules

For those who would like to relax outside the holidays over a long weekend from Thursday to Sunday, there is a 5% discount. For all families who would rather experience nature with us during the week from Sunday to Thursday, there is a 10% discount. 15% discount for 7 nights with arrival on Thursday or Sunday or in the holidays on Saturday. The specific arrival days have the advantagethat it makes it easier and quicker for your children to meet new friends and create many unforgettable childhood memories. You will always find available arrival days that differ from these in our booking calendar. If you prefer a different length of stay, check out our gap offers for a break of 2 nights or more throughout the year.

To the online booking

Check in / out

The All-Inclusive Premium Package begins on the day of arrival with coffee and cake from 15:00 and ends on the day of departure with lunch. We kindly ask you to vacate your room by 10:00 am. You are welcome on our farm from 13:00. Please understand if your family table is not yet available at that time. As soon as you have arrived, we will have a short arrival meeting with you to discuss your individual wishes - for a maximally relaxing family time.

Childcare / Childcare programme / Childcare hours

We offer a varied childcare programme for children from the first week of life. Depending on the age, your loved ones will be looked after from 0 to 3 and from 4 years of age.

Our handicraft and play programme is designed according to the age and, if possible, the wishes of the children. Our childminders lovingly look after your loved ones seven days a week for over 58 hours (i.e. from Sunday to Sunday) for different lengths of time.

Every day we offer supervised lunch and twice also a supervised dinner. The content of the children's programme varies according to the season and the age structure of the children. You will always find the current programme in our digital guest folder.

In our baby area with crèche, nappy-changing room and relaxation room, even the smallest children are in good hands.

During the holidays, we offer teen programmes. Children up to the age of 12 feel very comfortable in our house.

Dogs / Pets

Basically, we are a pet-loving family hotel and your four-legged friends are as much a part of your family as any other family member. However, as many families have recently had an addition to their family, we are unfortunately no longer able to welcome all dogs due to the size of our hotel. Please ask before booking if this is possible.

Our main focus is on the children and they should be able to move freely with us.

So that they do not frighten our smallest guests, we ask all four-legged friends (and their masters or mistresses) to adhere to a few rules so that all families feel comfortable with us. Rules for a harmonious coexistence:

  • Always keep your dogs on a leash on the farm grounds.
  • Please be aware that we have many species of animals on our farm as well as wildlife in the South Heath and your dogs must be kept under control at all times.
  • Please go on your "dog walk" across fields and woods, directly from the farm, and don't forget to use the poop bags.
  • For hygiene reasons, four-legged friends are not allowed in the restaurant and the Tobescheune, in the swimming pool and pool area, in the children's areas and in your bathrooms and showers.
  • A maximum of one dog per family is allowed. Some breeds of dogs considered dangerous are excluded.
  • Do not leave your four-legged friends on beds and furniture as this will incur extra cleaning costs. - You are liable for any damage caused by your dog and for any extra cleaning costs.
  • We charge 30 euros per night for your four-legged friend's holiday with us.

We assume that your dog is well behaved and house-trained. Please take these rules to heart so that we can have a peaceful coexistence between humans and animals on our farm and so that the stay is relaxing for everyone. Please also bear in mind that small children can be afraid of dogs.


There are several golf courses not far from us. If you need help, please contact our colleagues at reception, who will be happy to help you.


The location of our farm in the middle of the Lüneburger Südheide is fantastic for a relaxing family time. However, we are a blank spot on the map when it comes to WLAN. We offer you free internet access via satellite on the entire hotel grounds. This is not comparable to wifi access in the (home) office, but a great solution for rural areas. Perfect for a relaxing time with the family instead of working on holiday.

Laundry service

We will gladly take care of the washing or dryer service for you for € 5.

Parking / Luggage service

Our car park can be used free of charge. You are welcome to drive your car to our courtyard to unload your luggage. Alternatively, we can bring your luggage directly to your room or from there back to your car. Please let us know at reception if we can help you.

Packing list

To make sure that everything has been thought of, familotel has put together a practical packing list for you to tick off. Simply download it here.

Payment methods

EC-Card, Mastercard, Visa, Cash, Bank transfer in advance


As a family hotel, we see ourselves as an absolute non-smoking hotel. Smoking is not permitted in any enclosed rooms or buildings. Please use our open areas for this purpose and leave them without leaving any traces. In the event of contraventions, we will charge cleaning costs as well as corresponding costs due to the impossibility of re-letting.

Swimming course

We offer swimming courses from the age of 5 and water familiarisation courses from the age of 3 months. You can find the exact times and costs here. Single days in the group cost € 20,- and a private lesson € 35,-. Children from the age of 4-5 can do their swimming badge, and we offer water familiarisation for babies from the age of 3 months. There is a maximum of 5 children per group. Registration closes on Sunday at 6pm. For the duration of the swimming course, swimming aids such as the "swimming trainer" will be provided free of charge. We kindly ask the other guests not to use the swimming pool during this time.

Travel Cancellation and Curtailment Protection

To avoid a rude awakening in the event of unforeseen circumstances, you are welcome to take out cancellation cover through our hotel. With your booking confirmation you will receive a link to the Allianz hotel cancellation insurance. This insurance must be taken out immediately after booking, within a maximum of 3 days.
Cancellation free of charge is possible up to 45 days before departure.
44 - 30 days 15% of the package price will be charged.
29 - 22 days 50% of the package price will be charged.
21 - 0 days or in case of cancellation 80% of the package price will be charged.
Please understand that we will charge you a one-time handling fee of € 45 for cancellations.

What do I NOT have to bring?

You can leave the following items at home:

  • Bathrobes (children and adults) and bath towels
  • Baby monitor
  • Bottle warmer, kettle & steriliser
  • Cot & bouncer
  • High chair, bib
  • Cot & buggies (rain cover + footmuff)
  • Back carrier
  • Changing mat, nappy bucket
  • Baby bath
  • Night light
  • Bicycles for adults with trailer and child seat
  • Cycling maps

Please bring your children's personal belongings, such as nappies, children's bikes and helmets.


Due to the diverse facilities in the hotel (sauna and bathing area, wellness area, play area), your holiday is largely always weather-independent. Our children's club is outdoors and indoors with the children. Please be prepared for this in terms of clothing. Wellingtons are also good for the parents. Don't forget, you are on a farm!

Additional questions

If you have a question that is not answered here, just ask us directly by phone on +49 5054-249 or by e-mail to: