Q&A about everything relevant for your stay.

A

All-Inclusive
The all-inclusive premium includes our generous breakfast, lunch and dinner buffet, as well as coffee and cake. All drinks, including soft drinks, alcoholic drinks, such as beer, red wine and white wine from the beverage tap stations.

We offer all-inclusive exclusively for all family members. Please understand that it is not possible for us to check unused services or to deduct them.

Allergic persons
We are happy to take account of allergies and food intolerances and also prepare allergy-friendly food.

Arrival / Transfer
Between Hannover (45 km) in the South and Hamburg in the North (75 km) Landhaus Averbeck is located in the so called Südheide, not far from Celle (15km)

By Car
So, that you can find us without detours - our address for your navigation system is: Familotel Landhaus Averbeck Hassel 3 29303 Bergen / Hassel

Coming from the North: from the A7, exit Soltau Süd. Coming from the South: from the A7, exit Celle/Fuhrberg

By train
The nearest train station is in the beautiful city of Celle.

By plane
Hannover (45 km)

With us, service does not only start with check-in, but long before your arrival. Our front desk team is always ready to find the right accommodation for you, so that nothing is left to be desired. But that's not all. We are also happy to ensure a carefree journey by organizing a transfer from and to your destination airport / train station for families without a car (subject to a charge). If we can organize a transfer for you, please send us a message stating your reservation number and the following information: Airport transfer: arrival and departure times as well as the corresponding flight numbers Railway station transfer: arrival and departure times as well as the corresponding tracks Should a transfer be desired, it is also possible to book the amount for this to your hotel bill. Please understand that we can only offer this service, as long as you spend your holidays with us without a car.

 

B

Baby equipment 
Cot, bassinet, changing table, diaper pail, night light, baby blanket, vaporizer, baby monitor, baby wrap/sling, child backpack, stroller, nursery, baby bath, bathrobes, water wings, washcloths and much more.

Please do not forget to bring your own: diapers and swim diapers. We are also happy to provide appropriate diapers for you in advance and add the costs to your bill.

Baby care
We regularly provide 56 hours of childcare seven days a week, parallel to the times of the older children. We take care of your children from the first day on.

Additional babysitter service can be booked individually on request for € 20,00 per hour.

Baby's menu
We always have a large selection of complementary food, powdered milk or porridge. We do not work with a specific manufacturer. If you have special wishes, please let us know in advance. Then we make sure that your babies are provided accordingly upon arrival.

We are also happy to prepare fresh vegetables and fruit pap for your toddlers every day. Please contact our service staff in the restaurant.

Bank accounts
Please make sure to put your surname in the field "purpose / Verwendungszweck" of your transferal, so that we're able to assign your transfer directly.

Bank details Germany: Volksbank Südheide, IBAN DE 18 2579 1635 0010 3055 00, BIC GENODEF 1HMN

 

C

Check in / out
The all-inclusive package starts on the day of arrival with coffee and cake from 3pm and ends on the day of departure with lunch. We ask you to vacate the rooms by 10am.

Child care / children program / childcare times
We offer you childcare from the first week of your baby's life up to any age. Depending on their age the kids are cared for the Baby Club or the Happy Club. Our craft and play program is also designed according to the age and, if possible, the wishes of the children. Our lovingly childcare staff works 56 hours a week, seven days a week, with different opening hours.

We offer supervised lunch every day and supervised dinner twice a week. The contents of the children's program vary depending on the season and age structure of our smallest guests. The current program is put online every week. In our baby area with babysitting room, changing room and relaxation room your little ones are in good hands.

During the holidays, individual teenager program items with animation won't be missing, too. Mostly children up to 12 years feel very well in our house.

Cancellation and travel break protection
In order to avoid trouble in the case of unforeseen events, you are welcome to take out a cancellation insurance through our hotel.

With the booking confirmation, you will receive a link to the Allianz Hotel cancellation insurance.

Free cancellation is possible up to 45 days before departure.

44 - 30 days 15% of the package price are due.

29 - 22 days 50% of the package price are due

21 - 0 days or when cancelling a trip 80% of the package price will be charged.

Please understand that we will charge you a one-time processing fee of 45,00 Euro when you cancel your reservation.

 

D

Dogs
You are welcome to bring your dog and they are also allowed in the rooms. Please understand that you cannot take your four-legged friends with you to our Landlümmels restaurant, the swimming pool or the children's areas. In consideration of our little guests in the yard, we ask you to walk you dog on a leash.

We charge you 20 Euro a day (without food) for your dog, no matter what size.

 

G

Golfing 
There is a golf course nearby. We are happy to assist you with reservations. Please contact our front desk. 

 

I

Internet
Internet access is available in the entire hotel area and in the rooms for free via Wi-Fi.

 

L

Laundry
We have a washing machine and a dryer, which you can use for a fee of 5,00 Euro. P

Parking / luggage service
Our parking lot can be used for free. We are happy to bring your luggage directly into the room or back to the car. Please let us know at the front desk, how we can assist you.

P

Packing list
So, you don't forget anything, we've put together a handy packing list to tick. Just download here.

Payment methods
EC card, MasterCard, Visa, Cash, Advance transfer

 

S

Swimming lessons
The swimming class takes place weekly from Monday to Friday from 10am to 11am. Single days of group lessons cost 20,00 Euro and a private lesson 35,00 Euro. A package from Monday to Friday with one hour swimming lesson each day can be booked for 75,00 Euro. Children from 4-5 years can make their swimming badge, and we also offer water habituation for babies from 3 months onwards with a maximum of five children per group.

Registration deadline is Sunday at 6pm. For the duration of the swimming course swimming aids such as the swimming coach will be provided for free. Other guests will be asked to not use the swimming pool during lessons.

What do I NOT have to bring with me?
You can leave the following items at home:

    • bathrobes (children and adults) and bath towels
    • baby phone
    • bottle warmer, kettle & sterilizer
    • cot & baby crib
    • high chair, bib
    • strollers & buggies (rain cover + footmuff)
    • back carrier
    • changing mat, diaper pail
    • baby bath
    • night light
    • bicycles for adults with trailer and child seat
    • cycling maps

Please bring your children's personal belongings, such as diapers, children's bikes and helmets.

Additional questions
If you have a question that is not answered here, feel free to contact us directly via e-mail: info@landhausaverbeck.de

 

W

Weather
Due to the variety of facilities in the hotel (sauna and pool area, spa, games area) your holiday mainly weather independent. Our kids club is taking place indoors as well as outdoors. Please get dressed up for it. Rubber boots are also a very good idea for the parents. Remember, you are on a farm!