What others say about us
What others say. And think. How other families liked us, what bloggers thing about us and what the press writes about us:
HolidayCheck Gold Award 2019
For more than fifth time in a row, thanks to you, we have been awarded the HolidayCheck Gold Award 2019, making us one of the most popular travel destinations in the world
... we are speechless, totally overwhelmed and especially proud to have staff who will make your stay with us what it is.
We all know these anecdotes and stories of the so called "impossible service" on vacation, don't we? Visiting a restaurant or shopping in foreign cities and missing qualified service. And we've all experienced that good product quality alone is not enough to inspire customers, is it? No! The quality of service must also be satisfying.
The training and certification program ServiceQuality Germany analyzes services consistently from the customer perspective - because whoever wants to be successful as a professional entrepreneur must know the customer's point of view.
As early as 2004, TourismusMarketing Niedersachsen GmbH introduced the initiative in Lower Saxony to make service providers even more aware of the wishes and needs of their customers. Because customer satisfaction and customer expectations are in the middle of the ServiceQuality Germany and you can feel it when you enter a Q-operation: Here, friendliness is no coincidence, here everyone pulls together and little details are of great importance! These companies, which are particularly committed to service quality, are certified "QII".
Great vacation warranty
Family, Holiday, Familotel Landhaus Averbeck: As a specialist for special holiday hotels, familotel combines adventure and relaxation in baby's and children's hotels with play, fun and adventure in a scenic location, carefree atmosphere and in popular family hotels of various categories. With child-friendly facilities and age-appropriate all-round care, TÜV-certified security and a beautiful holiday guarantee, the familotel Landhaus Averbeck is just the thing for your next family vacation!
This is where your child is in the best hands and you can enjoy your time together or even alone in peace and harmony. Anyone who belongs to familotel guarantees family-friendly travel comfort at the highest level - without restrictions but with many extras and certainties.
More information about the Beautiful-Holiday-Guarantee.
Certificate "OK for kids"
With the quality mark "OK for Kids", the German Child Protection Association (DKSB) and TÜV NORD CERT are honoring child-friendly services and products for the first time in Germany. Whether family, kindergarten, school, job, companies, cities, municipalities or special leisure providers - all are involved in the development and education of children and adolescents. The offers are varied, but which offer is child or family friendly?
We are happy that we meet the criteria and therefore are allowed to carry this seal, too. More information about this award can be found here.